INTERNATIONAL SHIPPING – TROZIA
We ship worldwide from Argentina via DHL or FedEx, with door-to-door delivery and tracking number included.
Estimated delivery times:
America: 4 to 10 business days
Europe: 4 to 12 business days
Rest of the world: 4 to 12 business days
Flat shipping rates:
America: USD 25
Europe: USD 30
Rest of the world: USD 35
Shipping costs are charged in Argentine pesos and converted automatically at checkout.
Can’t find your country at checkout?
If your country is not listed as a shipping option, email us at [email protected].
We’ll do our best to arrange a personalized shipment and make sure your order reaches you.
Customs duties and taxes:
All international orders may be subject to local duties and taxes, which are charged by your local customs authority upon delivery.
These costs are not included in your order total and are the buyer’s responsibility.
Trozia is not responsible for customs delays, holds, or additional charges.
No refunds will be issued for packages that are rejected or abandoned.
Order tracking:
Once your order is shipped, you will receive an email with a tracking number so you can check the shipping status at any time.
Contact:
For any questions, feel free to email us at: [email protected]
INTERNATIONAL RETURNS & EXCHANGES
At this time, we do not offer size exchanges for international orders.
Returns:
If you are not satisfied with your purchase, you may request a return within 7 days of receiving your order.
To be eligible for a return, the item must be:
Unworn
In perfect condition
With original tags attached
With the hygienic liner intact
Sale and promotional items are non-returnable.
Return shipping costs are the responsibility of the customer. The original shipping fee is non-refundable.
Once we receive the item and confirm its condition, we will issue a refund for the product’s value through the original payment method.
Important:
We do not issue refunds for packages that are rejected, abandoned at customs, or undelivered due to lack of contact with the courier.
How to request a return?
Email us at [email protected] with your order number, reason for return, and product photos if applicable.
We will guide you through the next steps.
FREQUENTLY ASKED QUESTIONS – INTERNATIONAL SHIPPING
Which countries do you ship to?
We ship to most countries. If your country is not listed at checkout, contact us and we’ll arrange a personalized shipment.
What happens if I’m not home when my order arrives?
Couriers usually make multiple delivery attempts. We recommend tracking your package and contacting your local courier if you won’t be home.
Can I choose a different shipping method?
At the moment, we only ship via DHL and FedEx due to their reliability and speed.
Can I cancel or modify my order after it’s placed?
No. Orders are processed automatically in our logistics system and cannot be modified or canceled.
What customs fees will I have to pay in my country?
Each country has its own regulations. Duties, taxes, or customs charges depend on the order value, product type, and destination. Please check with your local customs office for more information.
What if I reject the package or don’t collect it?
If a package is rejected or abandoned, we cannot issue refunds. It is the customer’s responsibility to coordinate the receipt of their order.